JUUL C1 Support
- Why was the usage monitor feature removed?
- When will the data disappear in the app?
- Will JUUL Labs continue to collect usage data?
- Will JUUL Labs keep usage data and for how long?
- I want my data. How can I get it?
- What happens if I do not receive the compensation offer email with a discount code for the Usage Monitor feature?
- What do I get as compensation for feature removal?
- How can I track my puffs going forward?
- JUUL C1 Support Contact Information
- What is a JUUL C1? How do I know if my device is a JUUL C1?
- How can the JUUL app benefit me?
- Will the JUUL app work on my phone?
- Do I need the app to use my JUUL C1?
- Do I need to create an account to use the app?
- Why can't I create a new account on the app?
- How do I pair a new JUUL C1 to the app?
- How do I name my JUUL C1 device?
- How do I remove my device from an account?
- How do I use Device Lock?
- How do I set auto-lock for my device?
- Why doesn't my device auto-lock after the time window?
- How can I locate my misplaced JUUL C1? How does JUUL Locator work?
- Why can't I find my device at the last known location?
- Why is my JUUL C1 device displayed as disconnected in the app?
- Why are my reconnection notifications not working?
- What’s a firmware update? How do I update my firmware?
- Why isn't the update starting? Why isn't the update completing?
- What kind of information/data does the app collect? How is it secured, and how is it used?
- How long does it take to charge?
- Why isn't my JUUL C1 device displaying battery life?