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JUUL C1 Support

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  • JUUL C1 Support Contact Information
  • What is a JUUL C1? How do I know if my device is a JUUL C1?
  • How can the JUUL app benefit me?
  • Will the JUUL app work on my phone?
  • Do I need the app to use my JUUL C1?
  • Do I need to create an account to use the app?
  • Why can't I create a new account on the app?
  • How do I pair a new JUUL C1 to the app?
  • How do I name my JUUL C1 device?
  • How do I remove my device from an account?
  • How do I use Device Lock?
  • How do I set auto-lock for my device?
  • Why doesn't my device auto-lock after the time window?
  • How can I locate my misplaced JUUL C1? How does JUUL Locator work?
  • Why can't I find my device at the last known location?
  • Why is my JUUL C1 device displayed as disconnected in the app?
  • Why are my reconnection notifications not working?
  • How do I enable personal metrics?
  • How can I view my personal usage? Can I hide my usage?
  • How do I set up Usage Alerts? How do they work?
  • If I set a Usage Alert, will I be notified of my usage in real-time?
  • When I set up a Usage Alert, does it stop me from using my JUUL C1?
  • Why can't I see my historical puff data?
  • What’s a firmware update? How do I update my firmware?
  • Why isn't the update starting? Why isn't the update completing?
  • What kind of information/data does the app collect? How is it secured, and how is it used?
  • How long does it take to charge?
  • Why isn't my JUUL C1 device displaying battery life?
  • What does it mean when the center LED on my JUUL C1 device flashes red 3 times?
  • Why do I need to verify my age?
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