The fight against unauthorised and counterfeit devices is a long-term commitment to quality and service by JUUL Labs. JUUL Labs advises consumers to be cautious when purchasing products from unauthorised resellers. While JUUL Labs would like to help the victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes. In the case where we have a good faith belief that warranty claims are the result of counterfeit products, we may reject such warranty claims, in our sole discretion.