Refunds are only available for new and unused devices purchased on www.JUUL.co.uk and must be returned directly to JUUL Labs within fourteen (14) days of receipt.
Devices purchased through an authorized JUUL retailer will not be refunded by JUUL Labs; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.