Refunds are only available for new and unused JUUL Devices and Portable Charging Cases purchased on www.JUUL.co.uk and you must contact us within fourteen (14) days of receipt to arrange a refund. You must then return the JUUL Device and/or Portable Charging Case within a further fourteen (14) days. If the tamper-proof seal is broken, a refund cannot be given.
Devices purchased through an authorised JUUL retailer will not be refunded by JUUL Labs; in such case, any refunds must be obtained from the authorised retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.