JUULpods are built for smooth puffs under normal drawing pressure.
It may take a little extra suction on the first try to get the JUULpod working, but the following puffs should be gentle.
It's best to avoid squeezing the mouthpiece between your teeth or lips.
When inserting your JUULpod, place your fingers on the outer edges of the hard plastic mouthpiece to avoid squeezing the JUULpod as it clicks into place.
If you're still having trouble, submit a request for a replacement. Fill out your information, then select "I have a product issue." After that, you can click to request a replacement.