If you did not see a confirmation number at the end of the checkout process, an order was not completed. Double check your email (and spam or junk folders) if you haven't received an order confirmation. If you have a JUUL account, please log into to review your order history. A declined transaction may appear as a pending charge (pre-authorisation) for 5-10 business days before it is removed by your bank or card provider.
Articles in this section
- When will I receive my refund?
- What methods of payment do you accept?
- Is Age Verification required?
- Can I make an amendment to an existing order?
- Can I return my product for a refund? How?
- My card has been charged multiple times. What do I do?
- Why was my card charged if I didn't receive an order confirmation?
- Whats the status of my order?